Customer service
Contact Taxi Israel
To book a taxi, call our dispatch or use the app. For anything else, here are all the ways to reach us.
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Book a taxi
Our dispatch takes on-demand bookings and arranges rides in advance, in Hebrew and English. Open 24 hours a day, 7 days a week.
1-700 numbers work from Israeli phone lines.
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The Taxi Israel app
Book in a few taps, follow your driver in real time and pay by card.
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Office and control center
18 Hillel St., Jerusalem
This is where we take bookings and coordinate every ride. -
Email
General inquiries: taxi-il@012.net.il
Privacy: support@taxiisrael.co.ilTo book a taxi, call or use the app: it's the fastest way to get a ride.
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Businesses and institutions
Ongoing agreements, staff transportation, guests from abroad and couriers.
Business transportation
Customer service: FAQ
I left something in a taxi. What should I do?
Call our dispatch as soon as possible on 1-700-500-500 and give us the details of your ride, such as the time, the pickup point and the destination. We will make every effort to help find your item.
How do I cancel a ride I booked in advance?
Call our dispatch at least one hour before your pickup time. Last-minute cancellations, when the taxi is already on its way, may incur a cancellation fee.
How do I contact you about privacy?
For any question about privacy, email us at support@taxiisrael.co.il.
How do I contact you about accessibility?
Contact details are listed in our accessibility statement. You can also call our dispatch on 1-700-500-500.